Glenkindie Estate Holiday Cottages Booking Terms & Conditions

Braemorlich, Glenkindie, Alford AB33 8RE
Brow Cottage, Glenkindie, Alford AB33 8ST
Home Farm Cottage, Glenkindie, Alford AB33 8ST
Tornahatnach, Glenkindie, Alford AB33 8ST

Mobile: 07725 796445

Email: glenkindieholidaycottages@gmail.com

Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us as owner so we can explain in further detail to avoid any misunderstandings.

In these terms and conditions the following definitions apply –

“accommodation” means the property or premises to which the booking relates as more fully described in the website;

“Booking Terms” means these booking terms and conditions;

“booking” and “contract” means a concluded contract between you as party leader and the owner;

“client”, “customer” or “guest” means you and where the context permits all members of your party;

“control” means any event beyond the owner’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include include warfare
and acts of terrorism (including the threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease or natural disasters such as floods, earthquakes or weather conditions;

“owner” means Glenkindie Estates Limited registered in Scotland with number SC 762391 and having its registered office at c/o Turcan Connell, Princes Exchange, Edinburgh EH3 9EE;

“tenancy” means the period of your stay or holiday in the accommodation;

“us” and “we” means the owner;

“website” means the holiday lettings website – https://www.glenkindieestate.co.uk;

These Booking Terms apply to bookings of accommodation.

A contract between you and the owner will come into existence when the deposit or full payment

is received, and a booking confirmation is issued showing the confirmed holiday dates.

The Principal terms are as follows.

1. The deposit/full payment must be paid within 3 days of the booking being placed.

2. The contract binds you (the party leader/lead booker) and all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Please ensure that you provide us with information that is true, complete, current and accurate. This includes letting us know if any member of your party has a medical problem or disability. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.

3. We require the names, ages, and contact details of all guests.

4. Save as mentioned in 6) below, a 25% deposit of the holiday cost is payable at the time of booking.

5. Bookings made less than sixty days before your arrival date must be paid in full, plus the £50.00 refundable damage deposit if requested.

6. The balance of the booking must be paid no later than sixty days before the commencement of your holiday. If the balance is not received by the due date, then your holiday and the booking will be treated as cancelled.

7. All cancellations must be notified in writing and once received we will confirm and acknowledge the cancellation.

8. The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:

Number of days before holiday when we receive your notice to cancel (or on which you are deemed to have cancelled)

Cancellation charge

More than 60 days 5% of total accommodation cost
45 days to 59 days 40% of total accommodation cost
15 days to 29 days 75% of total accommodation cost
3 days to 14 days 90% of total accommodation cost
Nil days to 2 days 100% of total accommodation cost

9. If we are successful in getting a replacement booking, we will refund the total amount paid less a 5% booking fee and any difference in price between your original and the replacement booking.

10. Clients are advised to effect comprehensive travel insurance to cover cancellations. If you choose not to, then you will be deemed to have accepted responsibility for any loss that you may incur due to your cancellation.

11. If your booking is cancelled due to circumstances beyond our control or as a result of circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.

12. If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates (for example due to Covid – 19 or similar coronavirus) and you are unable to travel, you will be refunded in full.

13. The maximum number of persons occupying the property must not exceed (Tornahatnach 4 persons, Braemorlich Cottage 4 persons, Home Farm Cottage 6 persons, Brow Cottage 7 person) and only those listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you during your stay, please ask us first.

14. Please be advised that no extra overnight visitors are allowed to stay at the property.

15. Bookings cannot be accepted from persons under eighteen years of age.

16. The owner reserves the right to refuse a booking without giving any reason.

17. We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes and in the case of emergency with no limited notice.

18. Tenancies normally commence at 4PM on the arrival date and guests are required to leave the rental by 10AM on the day of departure. Failure to do so may result in you being charged a further day’s rental. If your arrival is delayed beyond 8pm on the start date of your rental period, you must contact the person whose details we have provided.

19. You must not use the property except for the purpose of a holiday. On no account will the property be used for commercial or business purposes.

20. Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This policy will be strictly enforced, and any damage or extra cleaning caused will be at your expense.

21. Pets (other than dogs) are not allowed in the property.

With respect to dogs –
Only allow 2 dogs maximum; no other pets are permitted. Dogs must be booked in. Dogs are not allowed on the furniture. Dogs are not allowed in bedrooms or on beds.

Guests are responsible for cleaning up after their dogs. Please clean muddy dogs before entering the property. Dogs must not be left alone in the accommodation unless the dog is securely crated. If the property requires additional cleaning due to excessive dog hair or if dogs have been in the bedrooms, or on beds, an extra charge of £100 may be charged to cover extra cleaning costs.

Dogs must be kept on leads at all times when walking throughout the estate grounds.

22. You are responsible for your dog and the dog(s) of any member of your party and you will be charged for any damage caused by your and the dog of any member of your party. Guests should ensure that their dog has sufficient pet liability.

23. In making a booking you accept responsibility for any theft, breakage or damage caused by you, your dog(s) or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security/damage deposit of £50.00 is required and will be returned within 7 days of the end of your holiday, less the cost of damage/breakages (if any).

Please treat the accommodation with care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we shall be grateful if you will report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification.

24. If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.

25. Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen outside.

26. Please remove shoes before entering the house.

27. Please lock the doors and close the windows when you leave the property unoccupied.

28. Please make sure you switch off lights, heating, [air conditioning] or any electrical appliances when you go out.

29. Please do not remove towels from the property.

30. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

31. Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

32. The client may in no circumstance re-let or sublet the property.

33. The owner shall not be liable to you or your holiday party for loss or damage to property, however arising.

34. All inventory must remain in the property and not be taken to another property.

35. You are responsible for the supervision at all times of all members of your party and in particular persons under the age of 18.

36. Parking of vehicles is restricted to the designated parking spaces and areas, [ensuring cars do not block access to other parts of the estate.

37. Please respect the community and livestock and try to keep noise levels to a minimum, especially between 11 pm and 8 am.

38. The owner reserves the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.

39. Fireworks, Chinese lanterns, firepits, and candles are prohibited.

40. Check-out – 10AM on day of departure

41. If you want to use the services of a third-party supplier (for example a chef, beauty treatments) this must be agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers.

42. Access to Wi-Fi is provided for domestic purposes only. Guests agree to reasonable and lawful usage.

43. Domestic electric vehicle chargers (commonly known as a ‘granny charger’ or a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers.

Supplementary

Please note that a booking does not constitute an Assured Shorthold Tenancy or its equivalent under the Law of Scotland.

Complaints

Any problem or complaint must be immediately reported directly to us or our authorised representative to allow us the opportunity to resolve it.

Non-Compliance

Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.

Governing Law

These Booking Terms are governed and construed in accordance with the Law of Scotland and you and the owner agree to the exclusive jurisdiction of the Scottish Courts.